Returns and Exchanges

It’s easy to return an item or exchange it for a different size – you can do this anytime in the first 30 days from receiving your order. We cover the costs of return postage. We will cover the cost of delivery for any replacement of an exchanged item if the value of the replacement item or items is worth more than R800.00.

Items being returned or exchanged should be in “as new” condition, unwashed and unworn, and in their original packaging.

To start an exchange or return email loja@nandos.comm telling us your order number. We’ll send you a returns form along with instructions on how to send the item back.

You also have the right to cancel under the Consumer Protection Act. Please see our full terms and conditions for more information.

Delivery costs

We cover the cost of sending items back to us for refund or exchange but not for cancellations under the Consumer Protection Act. Unless you are exercising your right to cancel under the Consumer Protection Act, we are not able to refund any delivery costs that you paid to us when you placed your order and in no circumstance can we refund any import duties or customs fees that you paid to the carrier.

Faulty goods

All of our products are produced to the highest quality standards but manufacturing faults can still occur occasionally. If you think your item has a manufacturing fault, we’ll ask you to return it to us for inspection and replacement. Damage through long-term or excessive use is not considered a manufacturing fault.

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